Travel Script

Travelfly Script

Voicemail Script

Hi, this is Carla with Travelfly.

I'm calling because you may have showed interest in knowing more about our travel deals.

I will follow up with you again tomorrow or you can give us a call back at (949) 828-1084.

Have a wonderful day.

Opening Statement

Hello, is this [INSERT LEAD NAME]? Hi, this is Carla with Travelfly How are you?

[Pause for response]

-- Wait for confirmation --

Great, We saw that you may had inquired online about knowing more about our travel deals. Where are you looking to go?

- Answer Questions, then move to Qualification --

[No]

Ok, what time of day is good for you to talk to you about this?

Great. How about I call you back around _______. Would that be a better time for you? Great, we'll talk then.

Qualification & Scheduling

*Qualify using the Qualifying Questions below:

Where would like to go?

When do you want to go?

How many people will be traveling with you?

What would you like to include in your booking?

What is your trip budget? (per person)

How long is your trip going to be?

*scheduling appointment:

Great.

I would like to schedule a time with you to talk with one of our agents. Let me check our calendar. What time zone are you in? What is the best time of day to talk to you?

Let me check our calendar. What time zone are you in? What is the best time of day to talk to you?

--Go to Scheduling. Suggest two times you think would work for them---

Ok, I can have Carl call you at ____ 30 your time or would ____30 be better?

-- Go to Scheduling –

-- Get response and select the appropriate day; Book for the soonest available time if possible --

Closing Statement

-- Once confirmed, move to closing --

We look forward to speaking with you on [INSERT DAY AND TIME]. We will be calling you from a 949 number, Ok.

-- Answer then end the call --

Great! Thank you for your time, [LEAD NAME].

Have a nice day!

Frequently Asked Questions

What is your address?

I am not interested.

You may not be interested in buying a home now, but you may be in the near future. Is that fair to say?

We can set up a custom search for you that goes right to your inbox. Can we set that up for you?

Hours of operations?