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Appointment Confirmation Scripts
Hi, this is Minerva with Mortgage Services. Is this [LEAD NAME]?
Hi, [LEAD NAME], I'm calling to confirm your appointment for tomorrow [TIME OF APPOINTMENT].
Will you be making your scheduled appointment?
-- Wait for confirmation --
If the lead cannot make the appointment, you must confirm the following:
Would they like to reschedule? Go to Scheduling then Appointments. Look for the lead's appointment and reschedule the appointment.
Would they like to cancel? Cancel the appointment.
Thank you [LEAD NAME] for taking the time to [CONFIRM/RESCHEDULE/CANCEL] your appointment.
We look forward to seeing you! Have a wonderful day.
Frequently Asked Questions
What is your address?
4533 MacArthur Blvd Suite A-2085, Newport Beach CA 92660